Leadership Development Workshop

When: June 4 & 5, 2019
Time: 8:30 am to 4:00 pm
Where: Metro Phoenix – location TBD
Instructor: Dr. Mac McGuire, CEO Quality Texas Foundation

Additional Information

Registration


For more information, visit

Quest for Excellence Conference


SWAE will create a customized learning event at your site.

Contact Info: Sandy Kube at skube@swae.org or Karen Shepard at kshepard@swae.org or call us at 480-874-5815.  


Baldrige 101 WorkshopIMG_1796

The Criteria for Performance Excellence provides a seven-category framework for defining what is most important to an organization’s success.  This workshop is an introduction to the Criteria Framework including the Organizational Profile questions helping organizations set the context for the way your organization operates. It serves as an overarching guide for your performance management system. The Organizational Profile is the most appropriate starting point for self-assessment and for writing an organization level application.

It is critically important for the following reasons:

  • It helps the organization identify gaps in key information and focus on key performance requirements and results.
  • You can use it as an initial self-assessment. If you identify topics for which conflicting, little, or no information is available,  use these topics for action planning.
  • It sets the context for your responses to the Baldrige Criteria requirements in categories 1-7.

This workshop will provide the opportunity for your Leadership Team to learn the common vocabulary of the Baldrige Criteria, define your organization’s key business factors, and learn how to answer the questions in the organizational profile.

Schedule a Baldrige 101 Workshop today! 

Contact Info: Sandy Kube at skube@swae.org or Karen Shepard at kshepard@swae.org or call us at 480-874-5815.  


Third Thursday, Monthly 60 Minute Webinars –

March 21, 2019 at 9:00 AM Arizona time

Topic: Taking Engagement to the Next Level – Customer Journey Mapping
Presenter: Tammy Dye, Jordan Johnson, Inc.
Tammy Dye, Principal and Chief Strategy Officer with Jordan Johnson, will present “Taking Engagement to the Next Level – Customer Journey Mapping”.
Register for the webinar at the following link:
https://attendee.gotowebinar.com/register/3411737695580909826

Click here for the 2019 Third Thursday Webinar Series entire list