SWAE Announces Two Free Webinars

“Improving Strategy Deployment”

Workshop Date: May 9, 2017
Time: 9:30 am to 10:30 am
Location: Webinar
Instructor: Quality “Bob” Mitchell

Click here for additional information and to register for the Strategy Webinar.

“Capturing & Translating Voice of the Customer”

Workshop Date: May 25, 2017
Time: 9:30 am to 10:30 am
Location: Webinar
Instructor: Quality “Bob” Mitchell

Click here for additional information and to register for the Voice of the Customer Webinar.

Robert Mitchell is a consultant with over 30 years experience in quality. Bob retired, after 35 years, from the 3M Company where he held the positions of Senior Leader for 3M Corporate Quality and Division Quality Manager (Post-it, Command, Filtrete, Scotch, 3M Safety products; Personal Care products). Bob is well versed in using  quality tools such as Lean, Six Sigma, ISO, Statistics and has extensive experience in Strategic Planning and Change Management. He has been an American Society for Quality member for 32 years and holds many certifications such as CQA, CQE and CMA/OE.

 

Baldrige 101 WorkshopIMG_1796

The Criteria for Performance Excellence provides a seven-category framework for defining what is most important to an organization’s success.  This workshop is an introduction to the Criteria Framework including the Organizational Profile questions helping organizations set the context for the way your organization operates. It serves as an overarching guide for your performance management system. The Organizational Profile is the most appropriate starting point for self-assessment and for writing an organization level application.

It is critically important for the following reasons:

  • It helps the organization identify gaps in key information and focus on key performance requirements and results.
  • You can use it as an initial self-assessment. If you identify topics for which conflicting, little, or no information is available,  use these topics for action planning.
  • It sets the context for your responses to the Baldrige Criteria requirements in categories 1-7.

This workshop will provide the opportunity for your Leadership Team to learn the common vocabulary of the Baldrige Criteria, define your organization’s key business factors, and learn how to answer the questions in the organizational profile.

Schedule a Baldrige 101 Workshop today! 

Contact Info: Sandy Kube at skube@swae.org or Karen Shepard at kshepard@swae.org or call us at 480-874-5815.