Who We Are

Our Mission
To empower organizations to pursue performance excellence, improve outcomes and contribute to the economic strength of their community and state.

Our Vision 

THE trusted partner, resource, and catalyst of choice that empowers organizations, communities, and individuals to achieve performance excellence delivering transformative results.

Our Purpose

Empowering Organizations and Communities to Improve Results and Contribute to Society.

Core Values 

  • Act with Integrity and Transparency
  • Add Value to Stakeholders
  • Commit to Excellence and Making a Difference
  • Execute business in a Respectful and Ethical Manner
  • Work Collaboratively with a Passion for Continuous Improvement

Core Services

  1. Administer the Performance Excellence Program and annually recognize and showcase outstanding achievements in performance excellence.
  2. Train individuals to become experts at assessing and evaluating entire organizations or individual processes using the Baldrige Criteria for Performance Excellence.
  3. Facilitate programs for organizations to share and learn proven best practices to achieve a competitive advantage.
  4. Provide organizations with comprehensive, cost-effective performance evaluations, assessments, and value-added feedback to improve performance based on role model case studies and best practices.
  5. Create and deliver relevant coaching, workshops, short courses, webinars, benchmarking tours, and seminars that help develop the skills and knowledge of continuous improvement and performance management professionals.
  6. Provide a dynamic environment for professional networking and knowledge sharing.