Webinars
Performance Excellence related:
- Baldrige 101
- Baldrige Overview for Executives (*upon request)
- Baldrige Basics and Beyond
- “Third Thursday” free monthly webinars sponsored by TPE (variety of speakers and topics)
- Registration is free – Check the bottom of the SWAE Landing Page for Information and Links
- Leading Indicators for Improved Performance
- Best Practices in Employee Engagement
- Data Visualization to Engage Employees and Accelerate Improvement
- Root Cause Analysis
- Translating Voice of the Customer (VOC) into Product and Process Requirements
- Strategic Planning: Understand KPIs and OKRs
Performance Excellence Program (PEP) tools:
- Using a Process Description Tool to Nail ADLI
- Applications writing skill development (multiple 2-hour sessions with “homework” in between and feedback on that work)
- Avoiding the Top 10 Failure Modes in Preparing Applications
- Improved Scoring and Feedback Writing
Short Courses and Workshops
- Baldrige 101 Workshop
- Translating VOC to Product Design for Superior Customer Experiences
- Strategic Planning & Deployment Using the 7 Mgmt & Planning Tools and Hoshin kanri
- Examiner Training
Baldrige 101 Workshop
The Baldrige Framework provides a seven-category framework that defines what is most important to an organization’s success. This workshop is an introduction to the Framework, including information on the Organizational Profile (OP) – questions that set the context for the organization’s operations and serve as an overarching guide for your performance management system. The Organizational Profile is the most appropriate starting point for self-assessment and preparing an organization-level application.
This workshop is critically important for the following reasons:
- It helps the organization identify gaps in key information and focus on key performance requirements and results.
- You can use it as an initial self-assessment. If you identify topics for which conflicting, little, or no information is available, use these topics for action planning.
- It sets the context for your responses to the Baldrige Framework requirements in Categories 1-7.
This workshop provides the opportunity for your Leadership Team to learn the common vocabulary of the Baldrige Framework, define your organization’s key business factors, and learn how to answer the questions in the Organizational Profile.
The Baldrige 101 workshop can be tailored to fit your organization’s needs and is available in virtual and face-to-face training formats. Tiered pricing can be tailored based on the number of participants, training duration, and location. Contact us today to create your organization’s customized Baldrige 101 experience! Variations of this training are: Baldrige 101, Baldrige for Executives, Baldrige Basics and Beyond. Additionally, the SWAE offers coaching, consulting, assessments, and recognition.
Annual Examiner Training
Click here for information, dates, and pricing.