Third Thursday free Webinar – May 16, 2024
Speaker: Kay Kendall, CEO & Principal, BaldrigeCoach Topic: Using Leading Indicators to Accelerate Improvement. Abstract: Many organizations use scorecards to monitor progress, but they are typically populated with outcome – or lagging – indicators. In this session, Kay Kendall will describe leading indicators, share tips on how to proactively identify them, and demonstrate how they …